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Welcome to our FAQ section! We're here to address some common questions you might have about shopping with Eye Survived. If you can't find the information you're looking for, feel free to reach out to our customer support team at We're always happy to assist you.

  • 1. How can I place an order?
    Placing an order is easy! Simply browse our collection, choose the items you love, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details, and you're all set.
  • 2. What payment methods do you accept?
    We accept the following payment methods: Credit / Debit Cards
  • 3. How do I track my order?
    Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and estimated delivery date of your package.
  • 4. What is your return policy?
    We offer a hassle-free return and exchange policy. You can find detailed information in our Returns & Exchange Policy section here.
  • 5. Do you offer international shipping?
    Yes, we offer international shipping to many destinations. Shipping times and fees may vary based on your location. Please refer to our Shipping Policy for more details.
  • 6. How do I contact your customer support?
    You can reach our customer support team via email at We're here to assist you with any questions or concerns you may have.
  • 7. Are your products ethically made?
    Yes, we are committed to ethical and sustainable practices. We prioritize responsible sourcing and production methods to offer you quality products that align with your values.
  • 8. How do I stay updated on new arrivals and promotions?
    You can subscribe to our newsletter to receive updates on new arrivals, promotions, and exclusive offers. Simply enter your email in the subscription box at the bottom of our website.
  • 9. Can I track my package internationally?
    Yes, you can track your international package using the provided tracking number. Please note that delivery times for international shipments may vary based on your location.
  • 10. Can I change or cancel my order after it's been placed?
    We strive to process orders promptly, but if you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request if your order has not yet been shipped.

We hope these FAQs have provided the information you were looking for. Happy Shopping!

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