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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing Eye Survived. We're committed to delivering your selected items in a timely and secure manner. Please take a moment to review our shipping policy to ensure a smooth shopping experience.

Processing Time:

Orders are typically processed within 1-3 business days after receiving payment. During high-demand periods or sales, processing times may be slightly longer, but we always strive to get your order ready as soon as possible.

Shipping Methods:

We offer a variety of shipping options to suit your preferences:
Standard Shipping: Estimated delivery within 5-10 business days.
Expedited Shipping: Guaranteed delivery within 2-5 business days.
International Shipping: Delivery times vary by location; please refer to our international shipping chart for estimated delivery times.

Please note that delivery times are approximate and can be affected by factors beyond our control, such as weather conditions, customs delays, and carrier disruptions.

Shipping Charges:

Shipping charges are calculated based on the destination, shipping method selected, and the weight of your order. You'll be able to view the shipping costs during the checkout process before finalizing your purchase.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery and stay updated on its estimated arrival.

Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or misdeliveries due to incorrect address information.

Customs and Duties:

For international orders, please note that customs duties, taxes, and fees may be applicable in your country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.

Lost or Damaged Packages:

In the unlikely event that your package is lost or damaged during transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the carrier to initiate a claim and provide a suitable solution.

For any further questions or concerns regarding shipping, feel free to reach out to our customer support team at info@eyesurvivedit.com.

Thank you for choosing Eye Survived. We appreciate your trust in our products and services.

RETURNS & EXCHANGE POLICY

At Eye Survived, we want you to be completely satisfied with your purchase. If for any reason you're not, we're here to assist you. Please review our Returns & Exchange Policy to ensure a smooth and hassle-free experience.

1. Eligibility for Returns and Exchanges:

You may request a return or exchange within 14 days of receiving your order.
Items must be unused, in their original condition, and accompanied by the original receipt or proof of purchase.

2. Initiating a Return or Exchange:

To initiate a return or exchange, please follow these steps:

Contact our customer support team at info@eyesurvivedit.com within 14 days of receiving your order.
Provide your order number, the item(s) you wish to return or exchange, and a brief reason for the return or exchange request.

3. Return Shipping:

Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping service and retaining proof of postage, as we cannot be held responsible for items lost in transit.

4. Refunds and Exchanges:

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your return.
Approved returns will be refunded to the original method of payment within 5 business days. Please allow for processing time depending on your payment provider.
Exchanges will be processed and shipped once the original item is received and inspected.

5. Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of receiving the order.
We may require photos or other evidence of the damage or defect in order to initiate a refund or exchange.

 

6. Non-Returnable Items:

Gift cards and personalized or customized items (unless damaged or defective) are non-returnable.

 

7. Shipping Costs:

Shipping costs are non-refundable, unless the return is due to an error on our part.

8. International Returns and Exchanges:

For international returns and exchanges, customers are responsible for any customs duties, taxes, or fees associated with the return shipment.
If you have any questions or concerns about our Returns & Exchange Policy, please reach out to our customer support team at info@eyesurvivedit.com

We value your trust in Eye Survived and are committed to ensuring your shopping experience is exceptional from start to finish.

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